Warranty
SPACE IS SERVICE — SALUSIA delivers comprehensive, end-to-end support spanning every phase: initial design, mid-stage implementation, and long-term
Full-Service Support
Most frequent questions and answers
Equipment Installation & Commissioning
Service Contents
1. Pre-delivery functional testing and inspection carried out by SHUXIA’s professional engineering team.
2. Upon completion of installation, one-on-one instructional sessions are provided for each piece of equipment, ensuring full mastery of its proper use.
Schedule
Appointments are typically arranged within 3 working days after the equipment arrives, with an installation period of 1–2 days.
**Annual Care Service** (Professional-Grade Maintenance)
Additional Services
1.A maintenance record report is provided for every service visit.
2.Should materials be affected by unusual climatic conditions, personalized treatment recommendations are offered.
Special Guarantee
Core components that sustain natural damage within the warranty period are replaced once free of charge.
Extended Services (Optional Upgrades Available)
1.Space Iteration Design Support: As family composition changes or fitness habits evolve, clients may request one “light-touch” design adjustment plan.
2.Priority for Additional Equipment: Existing clients enjoy priority production scheduling and shortened customization lead times on additional purchases.
3.Remote Coaching Support: WeChat video guidance and form-correction feedback are provided remotely.
Warranty and Repair Terms
1.SALUSIA guarantees delivery of the goods as specified in this contract, and that product quality conforms to applicable national product quality standards.
2.The complete product carries a 2-year warranty. After the warranty period expires, paid service applies, with replacement parts charged at cost. Should you encounter any issues during product use, SALUSIA will provide timely technical guidance and follow-up support.
3.SALUSIA is responsible for repairs arising from product quality issues during the warranty period and will supply replacement parts free of charge. You will be required to provide the damaged part along with photographs.